I was very impressed with Honest-1 and if I have future repair needs will absolutely be returning to this shop! They were able to take in my Mariner right away on Monday afternoon (1/3) and even gave me and my kids a free Lyft ride home so I didn't have to wait around for the diagnosis results. Communication from the shop was constant, via email, text, and phone, and very detailed - they sent photos of my car and the details of their inspections, and even photos of the techs working on my car, so I knew who was wrenching on my vehicle! They couldn't determine the source of the leaking coolant the same day I dropped it off but right away next morning I received an email/text with photos showing and explaining that I needed a new water pump and timing belt and fluid flush. I have needed few auto repairs done in my life so I cannot speak to whether or not their repair estimate was low or high but they allowed me to use a 10% off coupon on their website, which saved me $114 on my bill - THANK YOU!!! I received frequent updates on the status of my vehicle's repair and my vehicle was done on Wednesday (1/5), before the promised date of 1/6. I absolutely was not expecting my car to be done this quickly (everything seems to be slow these days with COVID and nobody working) and was quite pleased at this! The shop called me Wednesday afternoon to let me know it was finished (plus I received the emails and texts) and was again able to arrange a Lyft ride for me to bring me to the shop to collect my car. I don't drive much - yet - but I trust the repairs were done properly and I love knowing the shop offers a three year warranty on their work and free towing too - great perks! Everyone at the shop was friendly, the work was done fast, communication was excellent, and I have my car again. Thanks for the great service, Honest 1!!! **Update** A few days after the work was completed, a nice lady from the shop called to check in on me and gauge my satisfaction and ask if I had any concerns. I told her I still noticed leaking fluids but that I wasn't sure if it was coolant or from a known oil leak. She noted all this in her system and told me she would have someone contact me, and sure enough, Joe called me right away and was able to get me in promptly to have the shop check my car. I waited on site and it didn't take them long - they checked their work and found it was leaking oil, not coolant, so their work was solid. They even added dye to the oil so that I could come in down the road and have them check for the source of the leak. I have yet to return for this service but if and when I am ready to have it done, I will be returning to Honest-1! Awesome service and thanks again!!
Rachel, I will be sure to pass along your great review to the rest of my team! It is always our pleasure to provide detailed information about your vehicle and getting you back on the road as soon as possible. We pride ourselves on our customer service skills, so its great to hear that we are doing our job right! Please do not hesitate to call if there is anything else we can do for you. Thank you, Rachel! - Fred H., Owner
- Honest-1 Auto Care Burnsville