Burnsville Auto Repair

I was very impressed with Honest-1 and if I have future repair needs will absolutely be returning to this shop! They were able to take in my Mariner right away on Monday afternoon (1/3) and even gave me and my kids a free Lyft ride home so I didn't have to wait around for the diagnosis results. Communication from the shop was constant, via email, text, and phone, and very detailed - they sent photos of my car and the details of their inspections, and even photos of the techs working on my car, so I knew who was wrenching on my vehicle! They couldn't determine the source of the leaking coolant the same day I dropped it off but right away next morning I received an email/text with photos showing and explaining that I needed a new water pump and timing belt and fluid flush. I have needed few auto repairs done in my life so I cannot speak to whether or not their repair estimate was low or high but they allowed me to use a 10% off coupon on their website, which saved me $114 on my bill - THANK YOU!!! I received frequent updates on the status of my vehicle's repair and my vehicle was done on Wednesday (1/5), before the promised date of 1/6. I absolutely was not expecting my car to be done this quickly (everything seems to be slow these days with COVID and nobody working) and was quite pleased at this! The shop called me Wednesday afternoon to let me know it was finished (plus I received the emails and texts) and was again able to arrange a Lyft ride for me to bring me to the shop to collect my car. I don't drive much - yet - but I trust the repairs were done properly and I love knowing the shop offers a three year warranty on their work and free towing too - great perks! Everyone at the shop was friendly, the work was done fast, communication was excellent, and I have my car again. Thanks for the great service, Honest 1!!! **Update** A few days after the work was completed, a nice lady from the shop called to check in on me and gauge my satisfaction and ask if I had any concerns. I told her I still noticed leaking fluids but that I wasn't sure if it was coolant or from a known oil leak. She noted all this in her system and told me she would have someone contact me, and sure enough, Joe called me right away and was able to get me in promptly to have the shop check my car. I waited on site and it didn't take them long - they checked their work and found it was leaking oil, not coolant, so their work was solid. They even added dye to the oil so that I could come in down the road and have them check for the source of the leak. I have yet to return for this service but if and when I am ready to have it done, I will be returning to Honest-1! Awesome service and thanks again!!

They have earned the “Honest” in their name. They could also be listed as courteous and professional. All too often businesses do stupid things or don’t do the right thing because of policy or because that’s the way they always do it. My wife walked over to pick up her car (-10 degrees or so) and she ended up turning around and bringing it back because she didn’t think it was running properly. Joe listened and let her know they’d take a look at it in the morning. He apologized and offered her a ride home!! The next morning he called me to explain what had happened and that it was fixed and ready to be picked up! Honest will be our go to auto repair place for all our cars now. Thank you.

Will be recommending to everyone! Great service!

The personnel here were very courteous and polite. I had a flat tire and even though I didn’t have an appointment, they pulled my car around and took a look at it. I was preparing to get a new tire but they were able to save me money by diagnosing the problem to the valve stem itself and not the tire. If you need to get your car looked at and maintenance done I would recommend this place.

The personnel here were very courteous and polite. I had a flat tire and even though I didn’t have an appointment, they pulled my car around and took a look at it. I was preparing to get a new tire but they were able to save me money by diagnosing the problem to the valve stem itself and not the tire. If you need to get your car looked at and maintenance done I would recommend this place

My rear defrost was not working and they fixed it without charging me a arm and a leg

I really enjoyed the updates on my phone. I was a bit surprised that after spending 2100 dollars they did not have a courtesy car available. When I picked up my car it did not start. They replaced the battery free of charge. Great experience.