Friday, 11/24/2023 The short version: great service, great value, great waiting room. I felt listened to! Want more details, read on… Just came home from having my car serviced at Honest-1Auto Care in Burnsville. Walked into my home as happy as can be! Not a typical feeling after having your car serviced! I called and explained the situation - something dragging under my car. A lovely trucker had stopped to help me and had “wired the piece onto something else under my car.” He told me it was extremely temporary. I had first called my regular mechanic, with whom I have had some oil changes, some small repairs, etc for over a decade. They explained that they could do it because getting the part would be difficult. Wouldn’t even answer my questions. I was thinking, you haven’t even looked at it, what “nearly impossible” part do you even think you won’t be able to find. He instructed me to go directly to a Fiat dealer. Got an appointment…the earliest one three weeks out! I cautiously drive with the temporary fix, limiting my trips to only essential ones and don’t play my radio so I would be able to hear the sure-to-be painful death of my temporary fix. Day finally arrived and I got an email that morning saying the distance to my home was out of their pick-up range! You’d think they could provide that information somewhere on their website, you know, like some place near where you sign up for the pick-up service! So, I start Google searching again: “Fiat repair service near me.” And up pops Honest-1 Auto Care. I call, they schedule and explain they have shuffle service that can take me home. WOW! I’m even in their range!! I go in, and Joe invites me to have a seat as they look under my car. Very comfortable waiting area, complete with a special place for kids to play! I’m not even finished with my first Block Jam 3D game on my phone, when Joe and the mechanic, Jeff, invite me into the garage so they can show me what is wrong and to discuss the options! We make a collective decision and I return to the comfy waiting room, contemplating a cup of their free coffee. I’m into my fourth round of Block Jam 3D (fun game, by Noahaaaaaa the way - I highly recommend!) when Jeff walks back in and hands me my keys! They replaced my temp fix with a permanent solution! Their fee was extremely reasonable - especially since they could have selected one of the other options and charged me a mortgage payment without ever telling me about any other good options!! So, home I drive. NPR blaring on my radio! Feeling safe, secure and very, very happy! BTW, I am ending my 10-plus-year relation with my old auto shop. I wish I could say we are parting as friends. But I haven’t felt much trust in that relationship lately anyway. So onto a brighter future with Honest-1 Auto Care of Burnsville!! Thanks Joe! Thanks Jeff! You made both me and my car very happy today!