Polite, friendly service! I went to shop knowing something was wrong as I heard a unusual noise. I was escorted to the garage, shown the problem, and I could see the part leaking fluid. Everything was well explained and I understood what would happen if the fluid started leaking out faster. I was provided an estimate and given a loaner car to drive. I had the major work done and postponed tire replacement for another day. Now my van rides like know and, of course, no more noise! ;-)