As always, you give great attention to detail and explain as you go what needs to be done and ask for my permission, and with what the cost will be. I appreciate the personal attention also with all that is done. I also appreciate the cleanliness of the restroom. I will be back when my car needs attention again. Thank you Troy and all of the technicians who do such a careful job. Thanks to the drivers also when I have needed them-- I remember Chris; there's another man also whose name I can't remember. Judy Dornfeld