I called Honest-1 on Valentine's Day when I discovered that my brakes were almost entirely ineffectual after work. I'm new to the area, but a quick Google search told me that all shops were closed or closing, including Honest-1. I called them anyway and told them the situation, and I live 40 mins away. Devon was very nice and very concerned, he gently insisted I don't try to drive further and told me they would help me. They stayed late, checked my car over while I waited in their comfortable waiting room, and still took the time to bring me into the shop to show me their concerns on the condition of my car. They offered me a free loner car, which was a huge help and-hilariously, and completely coincidentally-nearly the exact same car as mine, right down to the color. I felt right at home. James was there when I went to pick up the car, and was just as kind and helpful as Devon. I'm very satisfied with my experience, their customer service is fantastic! Thank you!