Burnsville Auto Repair

(952) 649-5518updated hours:
Mon - Fri: 7:00 AM - 5:30 PM
Sat: 8:00 AM - 2:00 PM
5

Excellent service at a very reasonable price.

5

Excellent service, polite and courteous service advisors. I will always be your customer!!! Great touch with the flower and treat left in my car. Made me smile and made my day. Thank you!!

5

Great service!

5

Very professional nice people. They told me what needed to be done and did what they told me they would do. I would go here again or recommend them for another oil change.

5

If you are tired of the run-around and tired of high prices and dishonest advice, go here and see Brandon. He has been amazing since I first called him. I came to him with issues that tires plus said I had and he looked at my jeep and told me truthfully what needed to be done, which of course tires plus said I needed more work that needed to be done but wasn't necessary. He put me in a loaner that day and texted me, because I can't always answer my phone at work or even talk on the phone for that matter, but he did just about every day letting me know what's going on with the jeep and asked me to call him when I could, if there were issues he wanted discuss further. I had the loaner for over 2 weeks ( the computer I needed took about a week to get there) which I didn't mind at all. The loaner I had was a Jeep Liberty and I was fine with it. Especially when he was letting me know what's going on with my vehicle and that as long as I didn't mind, he didn't mind if I stayed in the loaner. After he got all the parts in my jeep and it was ready to go, he called me to let me know he discovered something else, but it didn't need to be done at that time, but soon is what he suggested so I just told him to go ahead and do it. He had also called me a few days prior and let me know the shocks in the rear were completely blown out and tires plus never once mentioned that. I wanted him to fix my jeep from then on out. Now tires plus charged me around 300 to figure out why my jeep kept dying and they concluded "front control module" well after returning the loaner and getting my jeep back it is still dying. I called Brandon and he told me to bring it back as soon as I could and he would look at it again. Currently it is back at honest one and I might have spent all that money because tires plus concluded that it was the computer so I shopped around and found honest one to be the best price and come to find out they also have the best honest service. Brandon has been texting me letting me know what he's tried so far on the jeep and he might have figured it out and it might have not been the computer this whole time. Go see Brandon. He is amazing. My fiancé lost his job during this whole thing and he has been texting me letting me know job ideas and letting me know he will try and help us as much as he can with the jeep and will continue updating. I told him he is a god send. He has been so amazing I will never go anywhere else or see anyone else ever again. Seriously. The best auto repair shop that I have ever been to and that is only because of Brandon and the gentlemen who have helped him work on my jeep. I think he needs to be recognized and promoted. That place would be top in the region if he ran it. He is truly about customer service and not over charging. Truly. He wants to help you and genuinely cares about you and your vehicle issues. He will figure it out. He won't let you down. Go see Brandon at honest one.

5

Received a coupon for an oil change so I gave them a visit. The Asst Manager, Brandon, was the one helping me, and he was very clear about what needed to get done (filters, tie rod ends, etc.) and gave me a lot of discounts on parts which brought them close to the price that I could have gotten myself through personal shopping. He was also professional and courteous. Service was quick, and the amenities are great. They left a little surprise for me in the car which was nice. I would definitely recommend this auto shop for your routine maintenance. My complaint is the waiting room. It is cold because the main door is in the same room. Therefore, if you visit in the winter make sure you bundle up (I didn't and was cold).

5

I can't thank Honest-1 Auto Care enough for their superior customer service with taking the time to check my front tire for glass as some idiot left a glass beer bottle in a parking spot at the MOA and I drove over it. Had glass chunks stuck in my tires and was hoping no permanent damage. The service team checked my tire, as well as the rest of them, and pulled additional glass out before I continued my road trip back to South Dakota. The staff was very friendly, helpful and understanding about my concern of the glass. Hopped into my car only to notice they left me a flower in the dash and a snack for the road trip home. Really miss utilizing their services for my car needs since I moved away. I HIGHLY recommend them!!

5

They checked on a possible oil leak using a dye on first visit and then back 2 weeks later for final check. Good news, no leak. I appreciate the care and thoroughness. As always, staff was courteous and friendly.

5

I recently had my oil changed and tires rotated at the Burnsville shop. The service provided was excellent - I was in and out in a short amount of time, the waiting area was nice. I have been to quite a few shops dealership and individual shops and I would like to say I was impressed. The young man I worked with was Brandon. His professionalism and knowledge of my car was excellent. I knew I had some work that needs to be done in the future and he took the time to explain in more detail the new parts used vs, the old. He was very helpful, I could talk to him on a technical level. He deserves a very big pat on the back. Cynthia Collins

5

I came into the Burnsville location yesterday because my car was running really rough. I spoke with Brandon. I have been to a lot of service centers in my life and this was by far the best experience that I have ever had. Brandon was very knowledgeable, professional, and most of all honest. He made me feel like family. Now I know where you get your name from. He explained to me everything that was wrong with my car, and told me what needed to be fixed and what could wait. I have never had any other shop tell me that stuff could wait. To me that gained you guys a customer for life. Although the quote was more than I could handle until I get my taxes back, but I will be there once I get the money. Please don't ever let Brandon leave because I will follow him wherever he goes. I would recommend Brandon and Honest-1 to anyone who needs work on their vehicles.

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