I was very pleased with everything from my initial phone call to Honest-1 to the follow up I received. This place is like no other national repair shop I've every been to. The staff was very polite and knowledgeable. I felt their customer service was top notch.More importantly the work they did on my car was stellar. They handled the repair in LESS time than they quoted me and for LESS money too. I mean, you can't get better then that. They also pointed out some minor things on my car to keep an "eye out for", but did not try to hard sell me on anything.I will certainly be back.