I was a first time customer, in for an oil change when a special was offered. I was very pleased that they did not try to sell me other services while I was there that would rack up the bill. They did offer some suggestions for the future based on their inspection and the cars age and what those services would cost. All of this info was sent home with me in printed format.
The waiting area was nice, with coffee and cappuccino machine. The bathroom was clean. My service was started on time, and was completed within 30 minutes.
Best of all when I got into my car there was a red carnation in the dash as well as a package of pretzels with a note of thanks attached to it. What a nice touch!
I will be a return customer.