I called that night for an oil change. They were able to help right away and the staff was very nice and quick. They even left a flower and bag of pretzels on the dash with a Thank you note when I got my car back. All in all, I think I was there 25min. No reaching questions, just what I came for. Also, they have a nice little play space for kids, coffee station, and comfy lounge chairs. Great experience!